Flight Reservation And Cancellation

Hawaiian Airlines are one of the most elite airlines, providing a world class flying experience. Known for its liberal policies and responsive customer support, Hawaiian Airlines have made a good place for themselves in customers’ hearts.

If you are planning to travel by Hawaiian Airlines and want to get an overview of its policies and procedures then worry not, because this article will very briefly let you know about everything that you need to know about Hawaiian Airlines. The sections below contain topics like Hawaiian Airlines booking process, Hawaiian Airlines manage booking process, Hawaiian Airlines baggage policy, Hawaiian Airlines customer support etc.

So make sure that you read the complete article to be well aware about the Hawaiian Airlines policies.

Hawaiian Airlines Booking Procedure

It’s very simple to book tickets at Hawaiian Airlines. The complete Hawaiian Airlines Booking process is self explanatory and does not involve any complications. The onscreen instructions are very easy to follow in case of online bookings. The offline process of booking tickets at Hawaiian Airlines is also very hassle-free.

Hawaiian Airlines booking process can be done through the website, mobile application, by dialling the Hawaiian Airlines reservations number or by visiting the Hawaiian Airlines booking office.

If you are thinking of booking a flight at Hawaiian Airlines, then you have to go through the following steps to book through the website:

  1. Open the official website of Hawaiian airlines on any web browser on your device.
  2. Go to the book flights section on the homepage.
  3. You will now have to enter the details like number of passengers, date of departure, names of the departure and destination cities etc.
  4. After entering all the details, click on the continue button.
  5. After you click on the continue button, the flight options will be displayed on the screen. You can browse through them and choose whichever flight option suits you the best.
  6. After selecting the flight, you have to proceed to make the payment.
  7. Choose the payment method and complete the booking process.
  8. Your booking will be confirmed after you complete the payment process.
  9. You will be receiving a confirmation email as well which will contain your flight tickets, booking confirmation number and other details of your travel itinerary.

Hawaiian airlines ticket booking using Mobile App

You have the option to make your flight reservations through the mobile application of Hawaiian Airlines as well. Here are the steps you need to follow to book your flight through the mobile application of the airline:

  1. Download the mobile application on your device.
  2. Sign up or log in with your credentials.
  3. The home screen will open up.
  4. After this you have to go through the same steps which have been mentioned for booking flights through the website.
  5. After completion of the payment process, your booking will be confirmed and you will receive the confirmation email containing your tickets, booking reference number and other details of your travel itinerary.

Hawaiian Airlines Reservations Phone Number

You can book your Hawaiian Airlines flight tickets by calling the Hawaiian Airlines reservations number as well. Here is how you can do it:

  1. Dial the Hawaiian Airlines reservations number.
  2. Follow the on call instructions.
  3. Your call will be directed to a customer support person.
  4. Talk to the customer support person and ask him to make a reservation.
  5. You will be required to share the necessary details like name of the destination, date of travel, number of passengers etc.
  6. The customer support executive will do the needful and your booking will be confirmed.
  7. You will receive the tickets on your email address.

You can make your flight reservations by visiting the Hawaiian Airlines office. Here is how you can do it:

  1. Visit the nearest office of Hawaiian Airlines.
  2. Talk to a live person there and let him know that you want to make a reservation.
  3. You will be asked to share the necessary details like number of passengers, date of travel, destination city etc.
  4. After this the live person will make the reservation for you and your booking will be confirmed.

Hawaiian Airlines Manage Booking

Knowing the booking process is not just enough. You need to have complete understanding of managing your booking as well because sometimes we fall into circumstances because of which we have to alter our travel plans. After you have made a Hawaiian Airlines booking, if you want to modify your booking because of some reasons then you can do so with the help of Hawaiian Airlines manage booking option. The Hawaiian Airlines manage booking option allows you to do a variety of things apart from changing your flight. Here is what you can do with Hawaiian Airlines manage booking option:

  1. Check in to your flight: The Hawaiian Airlines manage booking option allows you to check in to your flight online so that you don’t have to spend a lot of time at the airport for check in.
  2. Find receipts: In the Manage Booking option, you will find all the receipts related to your travel.
  3. My Trips: My Trips is a subsection in the manage booking option which allows you to change, review, edit or cancel your flight booking.
  4. Ok Cashbag: Ok Cashbag is a section where you will find details about the loyalty programme of Hawaiian Airlines. You just have to give in the details and you will have the details of the loyalty programme.

Now that you know what facilities the manage booking option provides you, let’s know how the managed booking option works.

  1. Firstly, you have to visit the official website of the airline on any web browser.
  2. Next, you have to open the manage flights tab.
  3. Now, you have to enter the booking confirmation number and your last name in the given field.
  4. After this, you have to click on view my trip button.
  5. As you click on this button, your booking details will open up in front of you. You now have to select the flight you want to manage, and choose any one of the available managed booking options.
  6. After this, you just have to follow the on-screen instructions and make the necessary changes.
  7. Here we would like to inform you that some changes like flight cancellation, flight change seat upgrades might incur a particular charge which you will have to pay to confirm your changes.
  8. After confirming all the changes and making the payment if you are required to, you will be receiving a confirmation email which will contain the details of the changes you made.

Although the whole process is very easy, if you encounter any problem then you can reach out to the Hawaiian Airlines customer support team for assistance. The customer support team is available 24/7 to help you with your problems and sort everything out.

Check-in process at Hawaiian Airlines

Just like the booking and manage booking process at Hawaiian Airlines, the check-in process at Hawaiian Airlines is also very simple and straightforward. You can check-in for your Hawaiian Airlines Flights with the following options:

  1. Online check-in or web check-in
  2. Check-in through the website on your mobile
  3. Self service kiosk check-in at the airport
  4. Ticket counter check-in at airport
  5. Drive through check-in at the airport

You can start checking in 24 hours before the scheduled departure time so that you can receive a mobile boarding pass on your mobile or a printable boarding pass. You can use this option in the following cases:

  1. If you have an electronic ticket and the first flight is on Hawaiian Airlines
  2. You can access your reservation with your confirmation code, e-ticket number, or frequent flyer account.
  3. You are not a person with special needs like a minor or a person travelling with a pet.
  4. You are not travelling to Beijing, China, unless you are holding a passport issued by China. Online check-in might be used for flights which are leaving China.

You also need to be on time for check-in, if you are going to check-in at the airport. Here are the details of the minimum time to check-in for a Hawaiian Airlines flight for carry-on baggage:

  1. 30 minutes before the scheduled departure time for Neighbor Island flights
  2. 45 minutes before the scheduled departure time for North America flights
  3. 60 minutes before the scheduled departure time for international flights to or from the US

Here are the details of the minimum time to check-in for a Hawaiian Airlines flight for checked baggage:

  1. 30 minutes before the scheduled departure time for Neighbor Island flights
  2. 45 minutes before the scheduled departure time for North America flights
  3. 60 minutes before the scheduled departure time for international flights to or from the US

Hawaiian Airlines Baggage policy

Hawaiian Airlines Baggage policy has rules and regulations about how much baggage are the travellers permitted to carry with themselves, what must be the maximum size of the baggage, what must be the maximum weight of the baggage and what are the things which the travellers are not allowed to carry with themselves onboard. It is very important to know about the baggage policy so that you don’t have to face any complexities at the time of travel and can travel comfortably without having to go through inconveniences.

For regular basic fares, one personal item and one carry-on item is allowed free of charge. For checked bag or hold luggage, charges are applicable per bag which increases as the number of checked bags increases.

If the bags exceed the weight and size limit, then charges are applicable depending on the weight and size of the bags.

The sections below have the complete guide to the Hawaiian Airlines Baggage policy.

Hawaiian Airlines carry-on baggage policy is as follows:

  1. One carry-on bag and one personal item is allowed for free to be carried on-board.
  2. The personal item should be of such a size so that it can easily fit underneath the seat in front of you.
  3. The size of the carry-on bag must not be more than 45 linear inches (22 x 14 x 9 in) or 115 centimetres (56 x 36 x 23 cm) including handles and wheels.
  4. The carry-on bag must fit comfortably in the overhead bin or under the seat in front of you.
  5. Items like jacket, umbrella, diaper bag, duty-free items, and assistive devices which include wheelchairs, walkers, crutches, strollers, child restraint seats, etc. are not counted in the carry-on allowance.

Hawaiian Airlines checked baggage or hold luggage policy

The checked baggage or hold luggage is subject to the following restrictions on Hawaiian Airlines:

  1. Travellers are allowed to carry two standard bags and a maximum of 10 checked bags are allowed for carrying.
  2. The dimensions of the bag must not be more than 62 inches or 157 centimetres.
  3. The weight of the bag must not be more than 50 pounds or 23 kilograms.

Fees for Hawaiian Airlines baggage

Hawaiian Airlines baggage fees are charged under certain special circumstances. The charges vary depending on a variety of factors like the destination you are travelling to, the type of ticket you have purchased, if you have status with Hawaiian Airlines’ (HA) frequent flyer program, if you are an active U S military personnel or dependent, if you have status with an affiliated carrier, or if you have a Hawaiian Airlines (HA) sponsored credit/charge card.

The checked baggage fees for domestic flights is as follows:

  • For the first checked bag, the travellers are required to pay $30.
  • For the second checked bag, the travellers are required to pay $40.

In case of international flights, the airline does not charge a fee for the first two checked bags.

Hawaiian Airlines fee for excess baggage

Hawaiian Airlines charges a fee if you are carrying excess baggage with yourself while flying. The charges for excess baggage per bag will be $50.00 USD on Neighbor Island flight reservations, $100.00 USD on North America flight reservations, and $150.00 USD on international flight reservations for 3 or more bags.

Hawaiian Airlines fee for overweight baggage

According to the Hawaiian Airlines baggage policy, if the weight of the bags is more than 50 pounds or 23 kilograms, then you will be required to pay a fee depending on the weight which is as follows:

  1. If the weight of the bag ranges between 51 to 70 pounds or 24 to 32 kilograms, then you will be required to pay a fee of $50.00 per bag. In case of neighbour island flights, the fee per bag is $35.
  2. If the weight of the bag ranges between 71 to 100 pounds or 33 to 46 kilograms, then you will be required to pay a fee of $200.00 per bag. In case of neighbour island flights, the fee per bag is $70.

If the weight of the bags exceeds 71 pounds or 33 kilograms then they will not be accepted on flights to/from Australia or Papeete.

If the weight of the bags exceeds 100 pounds or 46 kilograms, then they will not be accepted as checked baggage or hold luggage. Therefore, you need to be careful of the weight, else your luggage will not be accepted.

Hawaiian Airlines fee for oversized baggage

If your bags exceed the specified dimensions, then you will be liable to pay charges for oversized baggage. The oversized fee is as follows:

  1. If the dimensions of the bag range between 62 to 80 linear inches or from 160 to 206 centimetres, then the airline charges $100.00 USD for to/from North American destinations, $150 USD for to/from all international destinations, and $35.00 USD for Neighbor Island flights.
  2. If the dimensions of the bag are more than 80 linear inches or 206 centimetres, then they will not be accepted as checked baggage or hold luggage.

Hence, you need to keep in mind the dimensions of your baggage, because if they exceed the above-mentioned limit, then they will not be accepted.

Hawaiian Airlines Customer Support

Hawaiian Airlines has a very good customer support facility which allows travellers to take assistance from the customer support team as and when required during any time of the day, from anywhere.

The table below shows the contact details of the Hawaiian Airlines:

Reservations Department 1-800-367-5320
Cargo Capacity Desk 1-877-HA-CARGO (422-2746).

Central Baggage Service 1-866-389-6654
Lost or Damaged Items 866-389-6654
Fax 808-835-3466
Hawaiian Miles 1-877-HA-MILES (1-877-426-4537)

Web Support Centre 1-866-586-9419
Hawaiian Airlines Vacations 1-844-762-0089 (US & Canada only) All other locations 1-312-279-7761

Availability 24/7
Address Hawaiian Airlines,
P.O. Box 30008, Honolulu,
HI 96820.

Post address
Hawaiian Airlines, P.O. Box 30008, Honolulu, HI 96820

Facebook Page link https://www.facebook.com/HawaiianAirlines/?mibextid=ZbWKwL
Twitter Page link https://twitter.com/HawaiianAir
Instagram Page link https://instagram.com/hawaiianairlines?igshid=NDk5N2NlZjQ=
YouTube channel link https://youtube.com/@HawaiianAirlines

FAQs:

Q1. What charges do I have to pay if the baggage weight is in excess?

Ans. According to the Hawaiian Airlines baggage policy, if your bags exceed the specified weight limit, then you will have to pay the charges depending on how much excess weight you are carrying. Here are the details of how much charges are levied on excess weight:

If the weight of the bag ranges between 51 to 70 pounds or 24 to 32 kilograms, then you will be required to pay a fee of $50.00 per bag. In case of neighbour island flights, the fee per bag is $35.
If the weight of the bag ranges between 71 to 100 pounds or 33 to 46 kilograms, then you will be required to pay a fee of $200.00 per bag. In case of neighbour island flights, the fee per bag is $70.

Q2. What are the Hawaiian Airlines carry-on baggage rules?

Ans. According to the Hawaiian Airlines carry-on baggage policy, the size of the carry-on bag must not be more than 45 linear inches (22 x 14 x 9 in) or 115 centimetres (56 x 36 x 23 cm) including handles and wheels.
Also, the carry-on bag must fit comfortably in the overhead bin or under the seat in front of you.

Q3. What are the available options for check-in at Hawaiian Airlines?

Ans. Hawaiian Airlines provide you the following methods of check in:

Online check-in or web check-in
Check-in through the website on your mobile
Self service kiosk check-in at the airport
Ticket counter check-in at airport
Drive through check-in at the airport

Depending on your convenience, you can choose whichever method of check in you want to go through.

Q4. Will I be able to book my flight tickets if I have the mobile app of Hawaiian Airlines downloaded on my phone?

Ans. Yes, ofcourse. You can book your flight tickets through the mobile application very conveniently. Here are the steps you have to go through to book your flight through mobile application:

Download the mobile application on your device.
Sign up or log in with your credentials.
The home screen will open up.
After this you have to go through the same steps which have been mentioned for booking flights through the website.
After completion of the payment process, your booking will be confirmed and you will receive the confirmation email containing your tickets, booking reference number and other details of your travel itinerary.

Q5. What all things can I do with the Manage Booking option at Hawaiian Airlines ?

Ans. The Manage Booking option at Hawaiian Airlines allows you to do the following things:

Check in to your flight: The Hawaiian Airlines manage booking option allows you to check in to your flight online so that you don’t have to spend a lot of time at the airport for check in.
Find receipts: In the Manage Booking option, you will find all the receipts related to your travel.
My Trips: My Trips is a subsection in the manage booking option which allows you to change, review, edit or cancel your flight booking.
Ok Cashbag: This section where you will find details about the loyalty programme of Hawaiian Airlines. You just have to give in the details and you will have the details of the loyalty programme.

Q6. How can I ship my pet at Hawaiian Airlines?

Ans. Hawaiian Air Cargo takes special care when you give them the responsibility of shipping your dog, cat or tropical fish. The staff of Hawaiian Airlines are also needed to comply with regulatory statutes to ensure the safe and reliable transportation of your pet. An advance reservation is needed for this. You are requested to contact our Cargo Capacity Desk at 1-877-HA-CARGO (422-2746).

Q7. What are my responsibilities as a shipper?

Ans. As a shipper, your first and the most important responsibility is to comply with all applicable shipping and packing requirements. The requirements include:

Ensuring the shipment is permitted for transport and is not something which is prohibited.
Completing all the required paperwork accurately i.e., air waybill, shipper’s declaration etc.
Properly packing the shipment so that it can be transferred safely. Failure to do so may lead to your shipment being rejected.

Q8. What items are prohibited on Hawaiian Air Cargo?

Ans. Some of the commonly prohibited items include, the following:

Shipments which have not been packed properly
Fireworks and other explosives
High value items such like jewellery and currency
Wet ice
Fish sauce and bagoong

Q9. What are the rules which we have to follow regarding the checked baggage on Hawaiian Airlines?

Ans. For checked baggage, the travellers are required to comply with the following rules:
Travellers are allowed to carry two standard bags and a maximum of 10 checked bags are allowed for carrying.
The dimensions of the bag must not be more than 62 inches or 157 centimetres.
The weight of the bag must not be more than 50 pounds or 23 kilograms.

Q10. How much fees will I have to pay for checked baggage at Hawaiian Airlines?

Ans. The checked baggage fees for domestic flights is as follows:
• For the first checked bag, the travellers are required to pay $30.
• For the second checked bag, the travellers are required to pay $40.
In case of international flights, the airline does not charge a fee for the first two checked bags.

Q11. Is Hawaiian Airlines web check-in advantageous?

Ans. Yes, Hawaiian Airlines web check-in is a very good facility. If you check-in online, then you will not have to reach the airport 3-4 hours before for the check-in process. This helps in saving a lot of time. The flight check-in at the airport is a very time consuming process because you might have to stand in long queues and wait for your turn to check in. Web check-in on the other hand saves a lot of time. After completing your check-in process online, you just have to drop off your bags at the designated area and move ahead for the security check in.

Q12. What is the online process for web check in?

Ans. The online process of web check-in is more simple and straightforward in comparison to the offline check-in method. Here are the steps you need to follow to check-in online:

1 Go to the official website of the airline and click on the Hawaiian Airlines web check-in button.
You would be redirected to the Hawaiian Airlines Web Check-in page.
Now, you are required to fill in the necessary details like your name, PNR, Flight Number etc.
Next, you have to choose your seat and confirm your check-in.
After you complete all the above-mentioned steps, your Hawaiian Airlines boarding pass would be displayed on the screen. You can either choose to print the boarding pass just after you receive it or print it later as Hawaiian Airlines will send you an email with the boarding pass.

Q13. What details will be required to check-in online?

Ans. To check-in online you will have to have details like to and from cities, your email address, your booking reference number. You can contact the airline if you have not yet received the booking confirmation email.

Q14. Can online check-in be done for a group travelling together?

Ans. Yes, online check-in can be done for a group travelling together. Hawaiian Airlines web check-in allows maximum 9 travellers per PNR. So if you have a group of up to 9 people, then you can check-in online to save your time at the airport.

Q15. How early do I need to arrive if I have already checked in through web check-in?

Ans. If you have already checked in through web check-in, then you have ample time to arrive at the airport. But, you are advised to arrive at the airport at least 45 minutes before the scheduled departure of your flight so that you don’t have to rush and can board your plane safely.